Our Policy

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At Bouquet by My, our commitment to providing exceptional service and ensuring a seamless shopping experience for our valued customers is of utmost importance. To achieve this, we have established the following policies:

1. Shipping and Delivery:

• We offer timely and reliable delivery services to bring your fresh blooms to your doorstep. Please review our delivery options and associated charges on our dedicated Delivery page.
• For special delivery requests or inquiries, please don't hesitate to reach out to our customer service team.

2. Returns and Refunds:

• We take great care in crafting and delivering your floral arrangements. If you encounter any issues with your order, please contact us within 3 days of receipt, and we will work diligently to address your concerns.
• Refunds and replacements are considered on a case-by-case basis, and we are committed to ensuring your complete satisfaction.

3. Privacy and Security:

• We respect your privacy and protect your personal information. Our Privacy Policy outlines our practices regarding the collection, use, and protection of your data.
• We employ industry-standard security measures to safeguard your sensitive information during online transactions.

4. Product Availability and Substitutions:

• We strive to provide the exact floral arrangements as displayed on our website. However, due to seasonal availability, we may occasionally need to make substitutions with similar blooms and colors of equal or greater value.
• Rest assured that any substitutions will be made with care and in consideration of your bouquet's overall aesthetics.

5. Cancellation Policy:

• Should you need to cancel your order, please contact us as soon as possible, but no later than 48 hours before the scheduled delivery date.
• Orders that are canceled within 48 hours of the delivery date may be subject to a penalty fee of 30% of the total amount of the order.
• We understand that circumstances may change, and we will do our best to accommodate your needs while ensuring the freshest blooms and timely deliveries. Please contact our customer service team promptly if you need to make changes or cancel your order. We appreciate your understanding.

6. Contact Us:

• We value your feedback and are here to assist you with any inquiries or concerns you may have. Please reach out to our customer service team via our Contact Us page, and we will respond promptly.

Thank you for choosing Bouquet by My. We look forward to serving you with the freshest and most beautiful blooms, backed by our commitment to exceptional service and customer satisfaction.